Shipping & Returns

Shaigan Healthcare® is dedicated to upholding superior quality and ensuring customer contentment.

1. How can I monitor the progress of my order?

Upon placing your order, an email containing a tracking link/tracking ID will be sent to you. Please check your inbox and ensure to add “shaiganhealthcare.com.pk” to your email contacts. Additionally, you can utilize the provided link for tracking your order. If you require assistance, feel free to call us at 0800-333-00 or email us at info@shaiganhealthcare.com.

 

2. What is the process for order verification?

• After placing an order on our website, you will receive an automated email/SMS containing your order details.
• You will also receive a phone call from our customer support department for order verification. Simply answer the call to verify your order.
• If you're unable to respond or haven't received any confirmation call, please contact our customer care at 0800-333-00 or send us an email at info@shaiganhealthcare.com.

3. What are the exchange, return, and refund policies for shaiganhealthcare.com.pk?

Note: There will be no return or exchange for sale products.

Products can be returned within 10 days of purchase if the packaging remains unopened. If you've opened the packaging and are dissatisfied, contact us at 0800-333-00 for guidance. You have the following options for returning your product/s:

• Ship your parcel to Shaigan Healthcare: Return the product/s directly to Shaigan Industrial Park, 14km, Adyala Road, Rawalpindi, Pakistan. Once received, we will refund your payment via Bank Account / Easy Paisa / Jazz Cash or dispatch the exchanged product/s to your address.
•   Reverse Pickup: Our partner courier can collect the product/s from your delivery address. Upon receipt, we will deduct Rs 200 from your order amount and refund the remainder via Bank Account / Easy Paisa / Jazz Cash.

If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.

 

 

 4. How do I return Shaigan Healthcare products purchased from a different retailer?

For Shaigan Healthcare products bought from another website, follow the return and refund instructions provided on that site.

For purchases made at our retail partners, return the item to the respective store according to their policies for returns and refunds or refer to their customer support for more information.